Terms & Conditions

Last Updated: December 7, 2025

Welcome to Comfy Watch. By accessing or using our website https://www.comfywatch.com, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and others who access our website.

Since our founding on June 22, 2022, Comfy Watch has been dedicated to providing high-quality handmade beaded jewelry with excellent customer service.

1. General Information

Comfy Watch operates its warehouse and office from:
Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China.
We ship products directly from our warehouse to customers in the USA.

All users agree to use our website in accordance with applicable laws and regulations and not for any unlawful purposes.

2. Orders and Payment

Order Placement:

  • Orders placed on our website are subject to acceptance by Comfy Watch.
  • The order cut-off time is 5:00 PM (Eastern Standard Time, New York).

Payment Methods:
We accept the following secure payment options:

  • PayPal
  • Visa, Mastercard, Maestro
  • American Express
  • JCB, Diners Club, Discover

By placing an order, you confirm that you are authorized to use the chosen payment method.

3. Shipping and Delivery

We strive to provide timely and reliable shipping:

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Estimated Total Delivery: 8–14 business days based on customer location

Free shipping is provided for all orders to the USA. Delivery times are estimates and may vary due to unforeseen circumstances.

4. Returns, Exchanges, and Refunds

Customer satisfaction is a priority. Our policies include:

  • Return Window: 30 days from delivery
  • Condition: New items only
  • Return Method: By mail (requires prior approval from support team)
  • Exchanges: Accepted
  • Restocking Fees: None
  • Refund Processing Time: 5 business days
  • Return Shipping Costs: Customers cover shipping unless the item is defective or damaged

For returns, exchanges, or refunds, please contact our support team via email, phone, contact form, or live chat.

5. Product Information

Comfy Watch strives to provide accurate product descriptions and images. However, product colors, sizes, and designs may slightly vary due to the handmade nature of our jewelry.

We reserve the right to modify product details, pricing, and availability without prior notice.

6. Intellectual Property

All content on Comfy Watch, including text, images, logos, and designs, is the property of Comfy Watch and is protected by copyright and intellectual property laws. Users may not reproduce, distribute, or use any content without prior written permission.

7. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during the ordering process
  • Maintain the confidentiality of your account information
  • Respect our policies and applicable laws
  • Refrain from fraudulent or unlawful activity

8. Limitation of Liability

Comfy Watch is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including shipping delays, product defects, or misuse.

9. Privacy

Your privacy is important to us. All information collected through our website is handled according to our Privacy Policy, which can be accessed here.

10. Contact Information

For questions regarding these Terms & Conditions or any other inquiries, contact our support team:

  • Email: support@comfywatch.com
  • Phone: ‪+86 755 8886 6017
  • Warehouse & Office: Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China

Customer Support Hours (New York Time):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Sunday: Closed

We are committed to providing timely and helpful assistance to ensure a smooth shopping experience.

11. Updates to Terms & Conditions

Comfy Watch may revise these Terms & Conditions at any time. All changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised terms.