Terms & Conditions

Terms & Conditions

Welcome to Comfy Watch. These Terms and Conditions outline the rules, obligations, and policies governing your use of our website, https://www.comfywatch.com, and the purchase of our handcrafted jewelry products.

By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. Company Information

Business Name: Comfy Watch
Founded: June 2022
Products: Handcrafted Animal & Nature Jewelry
Email: support@comfywatch.com
Phone: +86 755 8886 6017

Comfy Watch operates and ships all products directly from China to customers in the United States.

2. Use of the Website

By using our website, you represent that:

  • You are at least 18 years of age or accessing under the supervision of a parent or guardian.
  • You agree to use the website only for lawful purposes and in accordance with these Terms.
  • You will not attempt to interfere with the website’s functionality, security, or data systems.

We reserve the right to suspend or terminate access to our website for violations of these Terms or any unlawful activity.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on Comfy Watch are accurate and up to date. However, minor variations may occur since each product is handcrafted and unique.

  • All products are sold as new.
  • We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
  • Prices are subject to change based on material costs and market conditions.

4. Orders and Payments

When placing an order on our website, you agree to provide complete and accurate information.
Your order represents an offer to purchase a product, which we may accept or decline at our discretion.

Accepted Payment Methods:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Payments are processed securely using industry-standard encryption to ensure privacy and protection of personal data.

5. Shipping Policy

All products are shipped from Shenzhen, Guangdong, China directly to the United States.

Shipping Details:

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 7–14 Business Days (Mon–Fri)
  • Total Estimated Delivery Time: 8–16 Business Days

Shipping Cost: Free on all orders.

Please note that delivery times are estimated and may vary depending on carrier delays, customs clearance, or peak seasons.

6. Returns and Refunds

We want our customers to be completely satisfied with their purchases.

Return Policy Overview:

  • Returns are accepted for both defective and non-defective products within 30 days of delivery.
  • Products must be new, unused, and in their original packaging.
  • Return Method: By mail.
  • Restocking Fees: None.
  • Refund Processing Time: 5 Business Days after the returned item is received.
  • Return Shipping Costs: Customers are responsible for return shipping unless the item arrived defective or damaged.

For more detailed information, please review our Refund & Return Policy page.

7. Exchanges

We accept exchanges for defective or damaged products.
To request an exchange, contact our support team at support@comfywatch.com within 30 days of delivery.

8. Intellectual Property

All content available on Comfy Watch, including product images, designs, graphics, logos, text, and trademarks, is the property of Comfy Watch and protected by international copyright and intellectual property laws.
Unauthorized use, reproduction, or distribution of any website material is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Comfy Watch shall not be liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or products,
  • Delays or shipping issues caused by carriers or external events,
  • Unauthorized access to your personal data due to factors beyond our reasonable control.

Our total liability for any claim shall not exceed the total purchase price of the product in question.

10. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information.
All data collected during your visit or purchase is handled in accordance with our Privacy Policy, which you can review here.

11. Third-Party Links

Our website may contain links to external websites for your convenience.
Comfy Watch is not responsible for the content, accuracy, or practices of these third-party sites. Accessing them is at your own discretion.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.

13. Changes to Terms

Comfy Watch reserves the right to update or modify these Terms and Conditions at any time without prior notice.
All changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website after such updates constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us:

Comfy Watch
Email: support@comfywatch.com
Phone: +86 755 8886 6017