Payment Policy

Last Updated: December 7, 2025

At Comfy Watch, we are committed to providing a secure, convenient, and seamless payment experience for all our customers. Since our founding on June 22, 2022, we have specialized in handmade beaded jewelry and have implemented reliable payment processes to ensure that purchasing from our website is safe and straightforward.

This Payment Policy outlines the accepted payment methods, procedures, and security measures we follow to protect your transactions.

1. Accepted Payment Methods

Comfy Watch offers a variety of secure payment options to accommodate your preferences:

  • PayPal
  • Visa, Mastercard, Maestro
  • American Express
  • JCB, Diners Club, Discover

All payments are processed securely to protect your financial information.

2. Payment Processing

  • Orders are processed only after successful payment verification.
  • You authorize Comfy Watch to charge the chosen payment method for the total order amount, including any applicable taxes or fees.
  • Payment confirmation will be sent via email once your transaction is completed.

3. Security Measures

We take your payment security seriously. Our website uses industry-standard encryption and secure servers to ensure your payment information remains protected. Comfy Watch does not store sensitive card details on our servers.

4. Payment Verification

  • To prevent fraudulent activity, we may require additional verification for certain transactions.
  • Orders may be temporarily held until verification is complete.
  • Any issues with payment processing will be communicated via email or phone.

5. Order Cut-Off Time

To ensure timely processing of your orders, all payments must be completed before the order cut-off time of 5:00 PM (Eastern Standard Time, New York). Orders placed after this time will be processed the next business day.

6. Refunds and Returns

  • Refunds for returned items will be processed using the original payment method.
  • Refund processing typically takes up to 5 business days after the returned item is received and approved.
  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

For detailed information, please refer to our Returns & Refund Policy.

7. Contact Us

If you have any questions or concerns regarding payment, our support team is ready to assist you:

  • Email: support@comfywatch.com
  • Phone: ‪+86 755 8886 6017
  • Warehouse & Office: Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China

Customer Support Hours (New York Time):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Sunday: Closed

We are committed to providing timely and helpful assistance to ensure a smooth and secure shopping experience.

8. Updates to This Payment Policy

Comfy Watch may update this Payment Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.