Last Updated: December 7, 2025
At Comfy Watch, we are committed to providing a seamless and reliable shipping experience for our customers. Since our founding on June 22, 2022, we have specialized in handmade beaded jewelry and ensured that each order is carefully processed and delivered promptly.
This Shipping Policy explains our shipping methods, delivery times, and related procedures to help you understand how your orders are handled.
1. Shipping Origin
All Comfy Watch products are shipped directly from our warehouse and office located at:
Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China
Our shipping process is designed to ensure that your items arrive safely and efficiently anywhere in the USA.
2. Order Cut-Off Time
To ensure same-day processing, orders must be placed by 5:00 PM (Eastern Standard Time, New York). Orders received after this time will be processed on the next business day.
3. Handling Time
Once your order is placed and confirmed, our team carefully prepares your items for shipment:
- Handling Time: 1–2 business days (Monday–Friday)
During this period, we carefully inspect and package each item to maintain its quality and condition.
4. Transit Time
After handling, your order will be shipped to your address in the USA. Transit times vary depending on location:
- Estimated Transit Time: 7–12 business days (Monday–Friday)
- Total Estimated Delivery: 8–14 business days from order placement
Please note that delivery times are estimates and may be affected by external factors such as customs processing, weather, or carrier delays.
5. Shipping Costs
Comfy Watch provides free shipping for all orders within the USA. No additional charges are applied at checkout unless otherwise specified for special shipping services.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your package’s journey from our warehouse to your delivery address.
7. International Shipping
Currently, Comfy Watch ships primarily to the USA. For inquiries regarding international shipping, please contact our support team via email or live chat.
8. Shipping and Delivery Policies
- Accuracy of Shipping Information: Customers are responsible for providing accurate shipping details. Incorrect or incomplete addresses may result in delivery delays or additional charges.
- Lost or Damaged Packages: While we take precautions to protect your items during shipping, Comfy Watch is not liable for packages lost or damaged in transit. If your order arrives damaged, please contact us immediately for assistance.
- Delivery Delays: External factors such as weather conditions, carrier delays, or customs inspections may impact delivery times. We appreciate your patience in such cases.
9. Contact Us
If you have any questions regarding shipping or delivery, our support team is available to assist you:
- Email: support@comfywatch.com
- Phone: +86 755 8886 6017
- Warehouse & Office: Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China
Customer Support Hours (New York Time):
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
We are committed to ensuring a smooth and reliable shipping experience for every customer.
10. Updates to This Shipping Policy
Comfy Watch may update this Shipping Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.