Refund & Return Policy

Last Updated: December 7, 2025

At Comfy Watch, we are committed to providing our customers with high-quality handmade beaded jewelry and a seamless shopping experience. Since our founding on June 22, 2022, our goal has been to ensure customer satisfaction through reliable products, timely shipping, and responsive support.

This Refund & Return Policy outlines the procedures for returns, exchanges, and refunds for orders placed on https://www.comfywatch.com.

1. Returns

Eligibility:

  • We accept returns for both defective and non-defective products.
  • All returned items must be new and unused.
  • Returns must be approved by our support team before the item is shipped back.

Return Method:

  • Returns are processed by mail.
  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

Return Window:

  • Items may be returned within 30 days of delivery.

2. Exchanges

  • Comfy Watch accepts exchanges for products of the same value.
  • To request an exchange, contact our support team via email, phone, contact form, or live chat to receive approval and instructions.

3. Refunds

  • Once a returned item is received and approved, refunds are processed to the original payment method.
  • Refund processing time is typically 5 business days.
  • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • Please use a trackable shipping method to ensure your return is received.
  • Free shipping applies only to orders shipped from Comfy Watch to the customer.

5. How to Initiate a Return or Refund

  1. Contact our support team via:
  1. Provide your order number and reason for return.
  2. Receive approval and instructions for shipping the item back to our warehouse:
    Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China

6. Exceptions

  • Personalized or customized items may not be eligible for return unless defective or damaged.
  • Items that show signs of use or damage after delivery may not qualify for a full refund.

7. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, our dedicated support team is available:

Customer Support Hours (New York Time):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Sunday: Closed

Contact Information:

  • Email: support@comfywatch.com
  • Phone: ‪+86 755 8886 6017
  • Warehouse & Office: Gonghe New Village, Unit A, Block 73, Longhua, Shenzhen, Guangdong, China

We are committed to providing timely and helpful assistance to ensure a smooth and satisfying shopping experience.

8. Updates to This Policy

Comfy Watch may update this Refund & Return Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.