Refund & Return Policy

Refund & Return Policy

At Comfy Watch, we value our customers and strive to provide handcrafted jewelry of the highest quality. Your satisfaction is important to us. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through https://www.comfywatch.com.

1. Overview

Our goal is to ensure a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may return or exchange the item under the conditions outlined below.

All products sold by Comfy Watch are new, handmade, and inspected for quality before shipment. Please review this policy carefully before making a purchase.

2. Eligibility for Returns

We accept returns for both defective and non-defective products within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.
  • The product must be in new condition with all original components included.
  • Proof of purchase (such as an order confirmation email or receipt) is required.

If an item is returned damaged or not in its original condition, we may reject the return or provide a partial refund depending on the circumstances.

3. Return Process

To initiate a return, please contact our customer service team at support@comfywatch.com with your order number and the reason for return.

Once your request is approved, we will provide detailed instructions for sending the item back to us.

Return Method: By mail
Return Address:
Room 406, 4th Floor, Fengtian Building,
Donghuan 1st Road, Longhua Street,
Longhua District, Shenzhen, Guangdong, China

Customers are responsible for the return shipping cost unless the item was defective or damaged upon arrival.

4. Exchanges

We accept exchanges for products that are defective, damaged, or if you wish to replace an item with another product of the same value.

Please contact us within 30 days of delivery to arrange an exchange.
All exchange items must meet the same condition requirements listed above.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received and processed.

If approved, your refund will be issued to the original payment method within 5 business days.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Refund Processing Time: 5 business days after receiving the returned item.
Restocking Fee: None.
Shipping Fees: Original shipping costs (if any) are non-refundable.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a clear photo of the issue.
We will offer a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

For health and hygiene reasons, certain jewelry items that have been worn or altered cannot be returned.
Custom-made or personalized pieces are also non-returnable unless defective or damaged upon arrival.

8. Shipping and Delivery

All orders are shipped directly from our office in Shenzhen, Guangdong, China to customers in the United States.

Shipping Details:

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 7–14 Business Days (Mon–Fri)
  • Estimated Total Delivery Time: 8–16 Business Days
  • Shipping Fee: Free

If your order is delayed due to carrier issues or unforeseen circumstances, we will do our best to keep you updated.

9. Payment Methods

We accept secure payments through:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
All transactions are protected with industry-standard encryption and security protocols.